Literacy Connects is a nonprofit organization dedicated to improving literacy skills and promoting lifelong learning in individuals and families. They offer a range of programs and services, including adult education, youth literacy, and family literacy initiatives, aimed at empowering communities through enhanced reading and writing skills.
Project Overview
DNL OmniMedia aided Literacy Connects in choosing Salesforce Nonprofit Cloud as a platform to meet their robust needs. After intense discovery around creation of custom objects and integration needed for Class Enrollment, Volunteer Management, and Goal Tracking, DNL OmniMedia began work to implement the custom solutions. The transformation brought by Salesforce Nonprofit Cloud has revolutionized how Literacy Connects operates. By optimizing workflows and centralizing data, the organization has been empowered to elevate its services for students and volunteers. The implementation has not only improved current operations but has also positioned Literacy Connects for future growth and scalability
Our Process
Beginning with an in-depth discovery phase ensured alignment between client goals and the capabilities of Salesforce Nonprofit Cloud. Once the requirements were mapped out, DNL OmniMedia built and deployed custom objects and tools, integrating them into Literacy Connects’ operations. The team provided comprehensive training to staff, ensuring a smooth transition and adoption of the new system. To shorten timelines, save money and help with client adoption of the product, we worked with the Literacy Connects team to identify tasks they could assist with.
Custom Objects
Custom objects for program management, class creation, 1:1 tutoring, form submissions, and achievement and goal tracking were created.
Automation Flows
Flows to create individual class meetings, volunteer hours, reminders, and more were developed based on the clients unique business requirements.
Integration of Systems
An integration between Google Forms and Salesforce was created so that new and existing student information is automatically updated in Salesforce.
VisualForce Pages
Pages to allow students to view upcoming classes in English and in Spanish were created. These page are accessed through personalized URLs, which allow for 1-click registration. Volunteer pages were also created to allow for roster and attendance management.
Role-Based Training
Personalized training sessions, based on day-to-day operations are provided to increase user adoption on day 1. Focused training on reporting and dashboards help clients see the impact of what has been built.
Project Outcome
- Improved Student & Teacher Experience
- Students with lower digital literacy received a simplified class enrollment website to choose and register for the correct class. Teachers can now easily view rosters and update attendance.
- Strengthened Data Management
- Integrated data tools provided real-time insights into program outcomes, enabling informed decision-making and better reporting to funders.
- Enhanced Operational Efficiency
- Streamlined processes reduced administrative tasks, allowing staff to focus more on mission-critical activities.
